Create your Quest account

Quest is Waterloo's online student information system.

You can use Quest to upload any documents that we require, complete your Admission Information Form (if applicable), and view your application status.

1. Claim your Waterloo identity and create your password

Once you've applied to Waterloo and received an acknowledgement email from us (with the subject "Thank you for applying to Waterloo"), you can create your Waterloo WatIAM username and create your password. You only need to do this once.

You'll need your eight-digit Waterloo student number, e.g., 21012345 found in your acknowledgement email.

If you're having any troubles completing this step, check out our solutions to common WatIAM questions or email helpdesk@uwaterloo.ca.

After you claim your Waterloo identity (WatIAM username), you'll be able to log in to Quest.

What's the difference between your student number and username?

  • Your student number consists of eight digits, starting with a 2.
  • Your username is a combination of your initials and last/family name up to 8 characters, e.g., if your name is Alex Kai Student, your user ID would be akstuden. You'll use this to log into Waterloo websites and for your Waterloo email address (akstuden@uwaterloo.ca).

If you have questions, email askthecentre@uwaterloo.ca (be sure to include your name and Waterloo student number so that we can better help you).

2. Sign in to Quest

Once you have your Waterloo WatIAM username, you should be able to log in to Quest. When logging in to Quest, you'll enter your username followed by "@uwaterloo.ca." Using the example of Alex Student from above, you'll need to use akstuden@uwaterloo.ca as the username for logging in to Quest.

Need help logging in?

Forgot your Quest password or username?

Forgot your Quest password?

To reset your password, provide your username (your initials and last/given name up to eight characters in length) and the personal email address we have on file, e.g., the email you provided with your Ontario Universities' Application Centre (OUAC) application.

If this email matches what we have on file, we'll email you a link to reset your password. If you can't reset your password this way, you can email helpdesk@uwaterloo.ca for assistance.

Forgot your Quest/WatIAM username?

If you forgot your username (which is your initials and last/given name up to eight characters in length), you can recover your username. If the email address you enter matches the email we have on file, we'll send your username to that email address.

If you have questions or continue to get an error, email ist.servicedesk@uwaterloo.ca. Remember to include your name and Waterloo student ID number (8-digit number).

Having trouble logging in?
  • Try a different computer or device to log in (hint: if you're using your phone, try a desktop computer).
  • Be sure you're using the most recent version of Chrome or Safari.
  • If you're using a computer in a language other than English, you can select the English Quest login, which automatically changes your settings to read English.
  • Delete your browser cache and restart your browser.
  • Quest is not available on Wednesdays between 7 and 8 a.m. (Eastern time zone). Check the current time in Waterloo.
  • If the error continues, reset your password.
  • You can contact our help desk at ist.servicedesk@uwaterloo.ca for further assistance.

3. Use Quest to view your application status – and complete your AIF and/or upload documents if required

You can use Quest for several important steps in the admissions process.

You may need to complete an Admission Information Form

If you have applied to an Engineering program (other than Architecture), a program in the Faculty of Mathematics, Computing and Financial Management, Conditional Admission to Pharmacy (CAP), Optometry, Pharmacy, or Social Work, you must complete your Admission Information Form (AIF).

If you have applied to any other program, the AIF is not used and you should not submit one.

Other functions within Quest

  • View your application status by logging into Quest clicking the name of the program(s) you applied to (listed in the Admissions panel).
  • Upload any required documents we need as part of the application process.

Questions about the AIF?

Review common questions about the AIF or contact us at myapplication@uwaterloo.ca or 519-888-4567, ext. 43106.

Once you've applied

If you have applied for admission, view what you should do next.

Other information in your Quest account

If you receive an offer of admission, you'll be able to use Quest to

  • view and download your Offer of Admission,
  • view any scholarship and bursary information, and
  • eventually select courses, view your tuition fees, and more.

If you're an international student, you can also use Quest to