Homewood Pathfinder Online Service

Young woman using her phone

If this is an emergency, or if you or someone you know is in immediate danger, please call 911 or go to your nearest hospital or emergency department.

As of May 26, 2022, we are delighted to announce that the University of Waterloo Employee and Family Assistance Program (EFAP) from Homewood Health will include new and improved on-line services (Pathfinder):

Homewood Pathfinder

Homewood Pathfinder is your solution for today’s complex world and offers you a wealth of expert tools and resources, a curated care path and EFAP service recommendations based on your individual needs and preferences. With Homewood Pathfinder, you select your preferred approach to accessing support. You can choose from a digital experience, a fully ‘live’ experience by telephone, or a blended experience. It’s this choice that improves your EFAP by allowing you to instantly access tools, resources and service recommendations in the way you are most comfortable with.

Read the full Pathfinder announcement.


EFAP will continue to include a full range of health and wellness services:  

Counselling Services

Counselling services are available over the telephone, by video or online. The counsellors are highly qualified with a minimum of a master’s degree, typically in social work or psychology. The counselling is based on a short-term model with a solution-focused approach that is meant to help people understand their concerns and develop a plan of action to address them.

Life Smart Coaching

This is a series of work life services that include parenting, childcare and eldercare, legal consultation by qualified lawyers, financial guidance through certified financial experts, nutritional coaching by Registered Dietitians, career coaching which also includes pre-retirement and shiftwork guidance provided by career counsellors and smoking cessation support. Each service has been developed to allow you to take a proactive approach to manage everyday challenges and life transitions and receive information and support that suits your unique situation. For the most part, these services are delivered by telephone and often include an assessment, a personalized package of information and useful tools with your best interests in mind.

Online Services

Please visit Homewood Health’s website at www.Homeweb.ca and then log into Member Services to access the EFAP online services which include E-Learning courses and Busy Family. E-Learning courses are self-directed, confidential and interactive online courses which include printable information, quizzes, and exercises on twenty topics designed to help you take charge of your health and well-being. Busy Family is an online child and elder care services locator. Included in your online services, you can access Homewood Pathfinder through Homeweb.ca using your invitation code below:

Your customer account is: UNIVERSITY OF WATERLOO

Your invitation code is: UAL823

Employees, and their families, can access any of the Homewood Health EFAP services. If you are in crisis, immediate support is available. Please be assured that the program is completely confidential.

If you have any questions, or would like to request services, contact Homewood Health 24/7/365-day at 1-800-663-1142 (EN) or 1-866-398-9505 (FR) or via email, online at homeweb.ca or through their free APP: Apple App Store or Google Play Store 24 hours a day, 7 days a week.

Frequently asked questions about EFAP and Homewood Health.