Our business units


The Housing and Residences team is comprised of four business units:

Student Development and Residence Life

Student Development and Residence Experience

These staff members are focused on making your experience in residence the best one you can have by offering support, mentorship and programming.  

Residence Facilities

Residence Facilities

These staff members are focused on maintenance, cleaning and capital improvements to all residences to ensure you keep having a great experience through your stay.

Admissions and Marketing

Housing Occupancy & Marketing Services

These staff members are focused on your experience learning about residence, the application process, and ongoing communications throughout the term.

Office of the Director

Office of the Director

These staff members are focused on special projects, finance and systems management to assist other business units with offering an exceptional residence experience. 


Frontline staff


While you are here, you will encounter many of our friendly staff who are here to help our students succeed. Some of these staff include:


Front Desk Assistants (FDA)

FDAs are students who work at the front desks in many of our residence buildings to support students and visitors with a wide variety needs, including: printing and photocopying; parcel pick-up and mail distribution; signing out equipment; providing you with general information about residence and campus.

Peer Leaders

Peer Leaders are upper-year students who act as a mentor and academic support for students who are part of a Living-Learning Community. They support students achieve their academic goals by facilitating study sessions, 1-1 meetings and connecting students to faculty events.


Residence Dons

Dons are upper-year students who live and work in residence. They help everyone get acquainted, build a sense of community, answer questions, plan activities, assist with problems, and uphold policies and rules.

Residence Facilities Coordinators, Housekeepers and Resident Attendants

Our Residence Facilities Coordinators, Housekeepers and Resident Attendants are here to ensure our students live in a clean, safe and well-maintained environment. They support student success by working collaboratively to ensure our facilities remain in tip-top shape.


Residence Life Co-ordinators (RLC)

RLCs are full-time, live-in staff who oversee the residence life component of Housing and directly supervise the Dons. RLCs are an excellent resource, supporting student success by fostering supportive teams and a sense of community through events and activities.


What we do


We are all here to help our students succeed.

Our mission is to foster growth and learning opportunities by providing a safe, accessible, clean and supportive home where all students succeed personally and academically.


Who we are


Housing Organizational Chart - updated January 2020

Staff directory

Operating budget


Waterloo Residences is a non-profit unit at the University of Waterloo.

We aim for transparency about where our money comes from, where the money goes (services, initiatives, repairs), and proposed future fees:

Who we are

Office closures

Please note that on statutory federal and provincial holidays, all campus offices and services close accordingly.

Personal crisis help

For immediate help, know that there are free, local resources ready to help. You have options. In case of emergency, please reach out to any of the following:

University of Waterloo Police

Counselling Services Mobile Crisis Team
Available 24 hours, 7 days a week

Telecare Distress Line 
Available 24 hours, 7 days a week

Kitchener-Waterloo Sexual Assault Support Centre 
Available 24 hours, 7 days a week

Waterloo Region Sexual Assault Treatment Centre 

Crisis Clinic at Grand River Hospital 

1-866-925-5454 or 211

Kitchener-Waterloo Distress Line