Green Shield Canada benefits implementation

On January 1, 2023, your extended health and dental benefits will be provided by Green Shield Canada

Why the change? | Information sessions | Questions | Project timeline

Your provider for extended health and dental benefits is changing on January 1, 2023. Learn more about this change, what steps you may need to do, and keep up-to-date using this website.

What do I need to know now?

While this change won't come into effect until January 1, 2023, we are supporting this change through a series of actions, such as this website.

  • This change is to your provider only; there are no changes to your extended health and dental benefits.
  • You can view the recording of our virtual information session with Green Shield Canada and Human Resources in November.
  • Follow this project page for more information and support.
  • A welcome kit with your new benefit information and member card will be mailed out to your home in early December.
  • Please ensure your address on record with the University is current.
  • Review the common questions about this benefit changeover.

How will I be impacted by the project?

Employees will need to perform the following action items when this project is implemented on January 1, 2023: 

  • Use this video to familiarize yourself with the Green Shield Canada site (GSC Everywhere) and submission processes to prepare for submitting new claims incurred commencing January 1, 2023.
  • Update any stored benefits information on record at your medical providers, such as your pharmacy, dentist, physiotherapy, chiropractor, etc., with your new your member identification number on/after January 1. 
  • Submit any outstanding claims (incurred before January 1, 2023) with Canada Life before the cut-off period. Claims received by Canada Life after February 28, 2023 will not be processed.

Why the Change?

Last year, the University’s Pension and Benefits committee (P&B) decided to review the long-term disability, extended health, and dental benefits provider market to ensure the University is getting the best price for these products through a request for proposal process (RFP) that commenced in June 2021. Following an extensive review of the proposals, the P&B committee approved engaging Sun Life Financial to insure the long-term disability benefit effective May 1, 2022, and Green Shield Canada to administer the extended health and dental benefits effective January 1, 2023. The implementation of Sun Life Financial as the insurer for the long-term disability benefit was successful earlier this year, and we are currently working closely with Green Shield Canada to support the implementation of their services.  

As required through the RFP process, Green Shield Canada will match the existing extended health and dental benefits plan design in terms of maximums and coinsurance ... Read the full announcement.

Information session:

Information sessions were organized with Green Shield Canada to discuss the provider change and answer any questions. A recording of our virtual session that took place on November 16, 2022 is available for viewing.  Please note: all information provided was current at the time of recording.

Questions about this change?

Please review the frequently asked questions about this benefit provider change.

Should you have a question not included here about the Green Shield Canada benefits implementation project, please contact


Project timeline and project background.

  1. 2022
    1. Nov
      1. Human Resources hosts Green Shield Canada Information sessions
    2. Aug
      1. Provider change to Green Shield Canada announced to campus community
    3. Jun
      1. Confirmation of plan structure and design provided to GSC
    4. Mar
      1. Project kick off to begin transition activities to move plan to GSC
  2. 2021
    1. Oct
      1. Green Shield Canada logo
        Green Shield Canada selected as new benefits provider.

        After review of the submitted proposals, and vendor presentations, Green Shield Canada was chosen as the University of Waterloo’s employee benefits provider. 

    2. Jun
      1. Request for proposals (RFP) for benefits contract.

        The University of Waterloo's Pension and Benefits Committee requested a marketing of the existing benefits contract with Canada Life to ensure they remained competitive.

        A request for proposal (RFP) was posted, with submissions due on July 28, 2021.

Project time line: 
June, 2021 to March, 2023
Last updated: December 05, 2022

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