Green Shield Canada benefits implementation

On January 1, 2023, your extended health and dental benefits will be provided by Green Shield Canada

Your provider for extended health and dental benefits is changing on January 1, 2023. Learn more about this change, what steps you may need to do, and keep up-to-date using this website. 

Last year, the University’s Pension and Benefits committee (P&B) decided to review the long-term disability, extended health, and dental benefits provider market to ensure the University is getting the best price for these products through a request for proposal process (RFP) that commenced in June 2021. 

Following an extensive review of the proposals, the P&B committee approved engaging Sun Life Financial to insure the long-term disability benefit effective May 1, 2022, and Green Shield Canada to administer the extended health and dental benefits effective January 1, 2023. The implementation of Sun Life Financial as the insurer for the long-term disability benefit was successful earlier this year, and we are currently working closely with Green Shield Canada to support the implementation of their services.  

As required through the RFP process, Green Shield Canada will match the existing extended health and dental benefits plan design in terms of maximums and coinsurance; however, every benefits provider has differences in terms of administration (i.e., reasonable and customary charges, technology capabilities, and other policies/practices) that apply to the adjudication decisions. HR is currently working with Green Shield Canada to identify these differences relative to the Canada Life arrangements, as well as any options that might be available to the University to manage the transition or to support ongoing claims management.

In the interim, Canada Life will continue to provide reimbursement for any eligible expenses incurred up to and including December 31, 2022. Please remember to submit your claims to Canada Life promptly to ensure all your claim submissions are up-to-date and processed without delay prior to the changeover. A two-month grace period, from January 1, 2023, to February 28, 2023, will occur to allow for claims incurred in 2022 to be submitted to Canada Life for processing. Canada Life will not provide reimbursement for any eligible 2022 expenses received after February 28, 2023.

Project background.

Questions about this change?

Please review the common questions about this benefit changeover.

Should you have a question not included here about the Green Shield Canada benefits implementation project, please contact

Information sessions:

Information sessions are being organized with Green Shield Canada to discuss the change and answer any questions you may have. Please check back soon for a registration link to each of the sessions being offered.


Wednesday, November 16, 2022

12 noon – 1 pm

East Campus 5 – Room 1111

Wednesday, November 16, 2022

3 pm – 4 pm

Virtually Hosted

Wednesday, November 16, 2022

7 pm – 8 pm

Davis Centre – Room 1302

Thursday, November 17, 2022

9 am – 10 am

East Campus 5 – Room 1111

Thursday, November 17, 2022

1 pm – 2 pm

East Campus 5 – Room 1111

What do I need to know now?

While this change won't come into effect for months, we are supporting this change through a series of actions, such as this website.

  • In the coming months, a series of information sessions with Green Shield and Human Resources will be held for the various stakeholder groups.
  • Event announcements and invites will be sent in early October on a variety of channels, including email, social media, the Daily Bulletin, the HR website, and more.
  • A welcome package with your new benefit information and card will be sent out in late November/early December.
  • Questions? Review the common questions about this benefit changeover.

How will I be impacted by the project?

Employees will need to perform the following action items when this project is implemented on January 1, 2023: 

  • Familiarize yourself with the new Green Shield Canada site (GSC Everywhere) and submission processes to prepare when submitting new claims incurred commencing January 1, 2023.
  • Update any stored benefits information on record at your medical providers, such as your pharmacy, dentist, physiotherapy, chiropractor, etc., with your new your member identification number and policy number. 
  • Submit any outstanding claims (incurred prior to January 1, 2023) with Canada Life before the cut-off period. Claims received by Canada Life after February 28, 2023 will not be processed.

The following shows the project timeline:

  1. 2022
    1. Aug
      1. Provider change to Green Shield Canada announced to campus community
    2. Jun
      1. Confirmation of plan structure and design provided to GSC
    3. Mar
      1. Project kick off to begin transition activities to move plan to GSC
  2. 2021
    1. Oct
      1. Green Shield Canada logo
        Green Shield Canada selected as new benefits provider.

        After review of the submitted proposals, and vendor presentations, Green Shield Canada was chosen as the University of Waterloo’s employee benefits provider. 

    2. Jun
      1. Request for proposals (RFP) for benefits contract.

        The University of Waterloo's Pension and Benefits Committee requested a marketing of the existing benefits contract with Canada Life to ensure they remained competitive.

        A request for proposal (RFP) was posted, with submissions due on July 28, 2021.

Project time line: 
June, 2021 to March, 2023
Last updated: October 05, 2022

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