Important announcement:
The University of Waterloo is aware of the work-stoppage at GreenShield, our extended health and dental benefits provider. GreenShield has assured us that, within the impacted areas of the business, they have implemented comprehensive contingency plans to ensure that the services provided to their members continue with minimal interruption.
However, GreenShield’s call centre is closed.
Their online service portal, where 94% of claims are typically submitted, will continue to be available and will not be impacted. We encourage all plan members to use the online portal to submit all claims until this matter is resolved. Read the full GreenShield statement.
GreenShield Benefit Booklet
In the GreenShield benefit booklets, you will find more information relating to your extended health benefit coverage.
The University has an agreement with GreenShield whereby the University has full liability for Healthcare (other than GreenShield Travel Assistance) and Dental care benefits outlined on this website and the GreenShield benefit booklets.
This means that the University has agreed to fund these benefits, and they are, therefore, uninsured. All claims will be processed by GreenShield.
On any occasion when a significant expense is expected, covered individuals are encouraged to submit a cost estimate or predetermination/treatment plan to GreenShield beforehand. This can be done by having the practitioner provide a predetermination of benefits. Predetermination forms are available through your GSC everywhere account and GreenShield Customer Support Centre.
To find out what is covered under your benefit contract, or for any issues with claim payments, please contact GreenShield directly or login to your GSC everywhere account.
Retiree benefits
Retiree benefits are available to employees who have participated in the Waterloo benefits program (full and/or temporary) for at least ten continuous years immediately before their date of retirement, and an immediate pension is elected. Benefits include extended health care and life insurance. Learn more on the Retiree benefits page.
Considering working past age 65?
For regular employees working beyond age 65, learn more about how benefits will continue.