Benefits

To assist with this extended health and dental benefit provider transition, please follow the column below based on when your claim incurred.

Unsure where your claim should be submitted? Follow the claims processes listed below:

Claim incurred on/before December 31, 2022

Canada Life

Note: GroupNet access closed on December 31, 2022
All claims must be submitted through the mail. Fill out and print a Healthcare claim form (PDF) or Dental Claim Form (PDF)
To Submit claims to Canada Life: Plan name: University of Waterloo and Plan number: 57130. Your Plan member ID is your employee ID
Claims received by Canada Life after February 28, 2023, will not be processed

Mail the completed form and original receipts to:

London Benefit Payments
PO Box 5064 Station B
London ON N6A 0C4

Phone: 1-800-957-9777

Claim incurred on/after January 1, 2023

Green Shield Canada

Submit your claim to Green Shield Canada using the GSC Everywhere website (app available from the Apple App Store and Google Play)
PDF claim form is available by calling GSC or online from HR.
Claims incurred before January 1, 2023 will not be processed by Green Shield Canada and must be processed by Canada Life

Key Contact Information

General information

The University has an agreement with Green Shield Canada (GSC) whereby the University has full liability for Healthcare (other than GSC Travel Assistance) and Dental care benefits outlined on this website and the Pension and Benefits Booklet (pdf).

This means that the University has agreed to fund these benefits, and they are, therefore, uninsured. All claims will be processed by Green Shield Canada.

On any occasion when a significant expense is expected, covered individuals are encouraged to submit a cost estimate or predetermination/treatment plan to Green Shield Canada beforehand. This can be done by having the practitioner provide a predetermination of benefits. Pre-determination forms are available through your GSC everywhere account and Green Shield Canada’s Customer Support Centre.

To find out what is covered under your benefit contract, or for any issues with claim payments, please contact Green Shield Canada directly or login to your GSC everywhere account.

How to contact Green Shield Canada:

GSC Customer Contact Centre toll free at 1-888-711-1119
Email: Customer.service@greenshield.ca
GSC Support Centre: an online hub where you’ll find the answers to commonly asked questions

Your benefits at a glance

Extended healthcare

Extended health care benefit is designed to help cover the cost of necessary health care expenses which are not covered by OHIP. Benefit includes prescription drug coverage, paramedical services, hospital/ambulance coverage and medical equipment/supplies. View the Extended healthcare benefit page for more information on out-of-pocket cap, drug coverage, and predetermination of coverage.

Need assistance on understanding your drug card? View The benefits ID card web page.

Out of country

Provided you have the extended health care benefit, you and your insured dependents are covered while travelling out of the country for emergency medical services. View the Out of country benefit page for more information on emergency contacts, coverage, and information on travelling to Cuba.

Note: You must contact Green Shield in the event of an emergency while travelling out of country.

Employee & Family Assistance Program (EFAP)

Employee & Family Assistance Program – Eligible employees of the University of Waterloo and their dependants may utilize the Employee & Family Assistance Program as provided by Homewood Health. To access this program, individuals can call 1.800.663.1142 or visit the homeweb website.

Dental

Dental benefit is designed to help cover the cost of necessary dental care expenses. Benefit includes basic services, comprehensive basic services major services and orthodontic services. View the Dental benefit page for more information.

Disability

Disability benefits are designed to provide you with income continuation during periods of illness or injury. View the long-term disability rates.

Life insurance

Life insurance provides protection and security for you and your family in the event of death. Coverage includes basic life and optional life for employees, and Optional Spousal Life. View the Life insurance page for more information on coverage, beneficiary designation, and death benefits.

UHIP (University Health Insurance Plan) | Sun Life Financial

UHIP is an affordable and mandatory health insurance plan for all eligible international non-residents (and their dependants) studying or working at a participating Ontario University. UHIP covers you for many of the same services covered by OHIP; however, it does not offer the exact same coverage as OHIP. Visit the UHIP web page for more information on plan details, enrollment, cost, coverage and more.

Tuition Benefit

This benefit provides encouragement and financial assistance to employees and eligible retirees wishing to take education programs for themselves or their eligible children. Benefits are available to regular full-time and part-time staff members with an appointment duration of two years or more. Visit the Tuition benefit web page for more details or Finance's website to apply.

Related policies:

Retiree Benefits

Retiree benefits are available to employees who have participated in the UW benefits program (full and/or temporary) for at least ten continuous years immediately prior to their date of retirement, and an immediate pension is elected. Benefits include extended health care and life insurance.

For more information on eligibility, the retiree benefit maxima, and information on working beyond age 65, visit the Retiree benefits page.

Contact hrhelp@uwaterloo.ca or ext. 45935 for any questions.