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To assist with this extended health and dental benefit provider transition, please follow the column below based on when your claim incurred.

Unsure where your claim should be submitted? Follow the claims processes listed below:

Claim incurred on/before December 31, 2022

Canada Life

  • Note: GroupNet access closed on December 31, 2022
  • All claims must be submitted through the mail. Fill out and print a Healthcare claim form (PDF) or Dental Claim Form (PDF)
  • To Submit claims to Canada Life: Plan name: University of Waterloo and Plan number: 57130. Your Plan member ID is your employee ID
  • Claims received by Canada Life after February 28, 2023, will not be processed  

Mail the completed form and original receipts to:

London Benefit Payments
PO Box 5064 Station B
London ON N6A 0C4

Phone: 1-800-957-9777

Claim incurred on/after January 1, 2023

Green Shield Canada

Key Contact Information


General information


The University has an agreement with Green Shield Canada (GSC) whereby the University has full liability for Healthcare (other than GSC Travel Assistance) and Dental care benefits outlined on this website and the Pension and Benefits Booklet (pdf).

This means that the University has agreed to fund these benefits, and they are, therefore, uninsured. All claims will be processed by Green Shield Canada.

On any occasion when a significant expense is expected, covered individuals are encouraged to submit a cost estimate or predetermination/treatment plan to Green Shield Canada beforehand. This can be done by having the practitioner provide a predetermination of benefits. Pre-determination forms are available through your GSC everywhere account and Green Shield Canada’s Customer Support Centre.  

To find out what is covered under your benefit contract, or for any issues with claim payments, please contact Green Shield Canada directly or login to your GSC everywhereaccount. 

How to contact Green Shield Canada: 

Contact or ext. 45935 for any questions.