Consideration for absences due to illness or other extenuating circumstances

As a student, you may encounter situations such as significant illnesses, ongoing medical conditions, or other circumstances that prevent you from meeting academic obligations. 

The Academic Considerations and Accommodations section of the Undergraduate Calendar will provide an overview for accommodation.

Need to be absent from class?

Note: If you have been absent from classes for two weeks or longer, whether by illness or extenuating circumstances, you should follow-up with your individual instructors and your academic advisor to assess whether completing your classes is still viable. 

How to declare an absence due to short-term illness:

Students have the following two options for declaring an absence. Students are expected to notify their instructor(s) before or within 24 hours of the missed course element.

  1.  Short-term Self-declared Absence - An absence of 2 calendar days or less during the Formal Lecture Period self-declared for any reason that prevents a student from meeting their academic obligations, with the exception of Laboratory (LAB), Clinic (CLN), Field Studies (FLD) and Studio (STU) courses/class components (These courses/class components do not qualify for accommodation as a result of a self-declared short-term absence).
  2. Submit a Verification of Condition (VOC) form (see Verification of Condition Services for more information) 
     

Who should use this VOC submission process?

  • Undergraduate students from the Faculty of Arts who are taking courses

If you are an undergraduate student from the Faculty of Science, Engineering, Environment, Health or Math, please refer to your home Faculty's process for VOC submissions.


Steps to complete and submit the Verification of Condition (VOC) form to the Absence Database

In order to receive accommodation for a missed assessment, you must obtain a Verification of Condition Form that has been filled out by Campus Wellness or a registered health care practitioner. 

Steps to complete:

  1. Contact the course instructor (e.g. by email) before or within 24 hours of a test, exam or due date, AND
  2. Have Campus Wellness or a registered health care practitioner complete the Verification of Condition (VOF) form. Make sure all areas of the form are fully completed.  
  3. Submit the completed Verification of Condition Form within 48 hours of the missed course element, if they are well enough to do so. Ensure the VIF documentation is correct.
    • We will only process the information provided by your healthcare provider. Please ensure the dates and degree of incapacitation are correct. We will update your submission based on the documentation.VOCs are not accepted in person or by email.
  4. Upload a PDF or high quality photo of documentation to the Absence Database. You will need to be logged in to your UWaterloo account. Include your ID number and graded course work you have missed.
  5. Once the VOC has been registered with the AUO, students must email their instructor(s) to discuss their situation.
     
    • Students whose illness delays them submitting a VOC should communicate via email or phone to avoid delays or difficulties with accommodation decisions. Students should also refer to course outlines for course-specific information or requirements and review the Incomplete (INC) grade process below for more information.
    • Students should be aware that when a VOC is registered in the AUO, all of their instructors will be notified.

If a completed Verification of Condition form from Campus Wellness is not possible, then have your primary health care provider or practitioner fill out a VOC for you. Ideally, the following information will be included:

  • date of practitioner assessment
  • start and end dates of the illness
  • degree of incapacitation (severe, moderate or mild)
  • whether the diagnosis was made by practitioner or based on a description by student
  • practitioner information (including registration number) and/or official or verified clinic/specialist information

The above information is important to instructors who need clear guidance on making accommodation decisions for missed mandatory assessments (labs, quizzes, midterms, final exams, etc.). If any information is missing, accommodation decisions will usually be delayed because the student will need to have physician complete missing information.

False claims constitute an academic offence that will result in disciplinary action under Policy 71 (Student Discipline).

Degree of Incapacitation

The VOC indicates the determination by a care provider (normally a physician) of the degree of incapacitation for a given period of time. Instructors will determine what accommodation, if any, they will provide. When making these decisions, instructors may consider VOC information (i.e., date; incapacitation severity and period) or the circumstances; and the student’s actions (i.e., when the student notified the instructor and submitted the VIF/other supporting documents to the Arts Undergraduate Office). The course outline should provide guidance regarding how missed course elements are normally addressed.

Students must discuss the VOC-specified degree of incapacitation with their instructors so that their actions are not misinterpreted or viewed with suspicion. For example:

  • A ‘severe’ incapacitation indicates students are unable to attend class and engage in most academic studies during the period indicated. If they attend classes/labs, submit assignments/reports or write tests/exams during this period, they are at risk of being accused of “misrepresentation”; a Policy 71 academic offence.

Instructors have the authority to determine whether a VOC indicating "moderate" incapacitation will be accommodated. Students should review their course outline to see if any guidance is provided. In the absence of stated course rules, students should consider the following:

  • Tests and exams are not to be written during the incapacitation period of a "moderate" VOC.
  • Misconduct/misrepresentation will not normally be alleged if a student inconsistently participates in other course elements such as assignments, quizzes, labs, and lecture attendance/participation during the VOC "moderate" incapacitation period.

How to declare an absence due to Extenuating Circumstances

Students can request academic considerations for extenuating circumstances such as:

  • bereavement
  • emergencies
  • University of Waterloo sanctioned academic or athletic events

The above list is not exhaustive. Submissions will be reviewed on a case-by-case basis.

Student responsibilities:

  1. Gather supporting documentation. The supporting documentation will be considered similarly to a VOC. Official documentation is necessary before any action can be taken.
  • Please note that we cannot accept documentation for anyone other than the student who is submitting an absence. All documents submitted in another language should include an English translation.
  • Supporting documentation should provide a reason for the absence and the impacted dates
    • Examples of documentation are:
      • plane/train/bus tickets for emergency travel
      • court documents
      • police reports
      • death certificates/obituaries/letters from funeral directors
      • counsellor letters.

      2. Contact their instructor(s) notifying them of the situation, AND

      3. Submit a PDF or high-quality photo of supporting documents to the Absence Database when able to do so. You will need to login to access the form.

  • Include your full name and ID number.
  • The submission must include the dates during which you've experienced these extenuating circumstances and graded course work you have missed during those days. 

     4. Come to an agreement with their instructor regarding how any missed mandatory class, lab, assignment, test or exam will be addressed.

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Academic Accommodations due to Creed/Religion

Students should refer to the Academic Considerations and Accommodations sections of the Undergraduate Calendar.

Students can complete the Religious Observance Self-Declaration Form in Quest, which will inform their instructors of the potential conflict for certain dates. As the dates of important religious observances are generally known well in advance, students must consult with their instructor(s) within two weeks of the announcement of the due date or scheduled examination date for which academic accommodation is being sought. The Short-term Absence form for short-term absences may also be used by students requiring an absence of two days or less during the Formal Lecture Period.

Academic Accommodations due to Other Code Grounds

Students seeking an academic accommodation related to a protected ground should inform their instructor/academic unit as soon as they become aware of the need.

Instructors should refer to available resources on this topic, which includes dates of major religious observances. The Equity Office is available to instructors if they have any questions about an accommodation requests.
 

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Frequently asked questions (FAQs)

What should I do if I will miss or have difficulty completing course deliverables such as exams, quizzes, assignments etc.?

If you are mildly or moderately ill then you may not be provided academic accommodation. The decision regarding how to provide accommodation rests with the instructor. If you are seriously ill or experiencing extenuating circumstances, submit a Verification of Condition form or other documentation, and you may be granted a deferral of exams, assignments, or other assessments. If you are ill and cannot attend an exam or assessment, notify your instructor or proctor as soon as possible before the expected start time of the deliverable. If you are ill during an exam notify your instructor or proctor immediately during the exam. Accommodations made will depend on the severity of your circumstances as well as the decisions made by individual instructors.

If you choose to complete a deliverable while ill, your grades will normally not be changed.

What are Incomplete (INC) grades?

The Incomplete (INC) grade process begins when students contact their course instructors to discuss an INC grade as a possibility. This discussion with the instructor addresses the student’s circumstances, supporting documentation, missed or unfinished course elements, and the student’s engagement in the course up to that point in the term. 

Failure to write scheduled make-up tests or submit outstanding course work by the end of the instructor-specified lapse period will result in a final course grade being posted to Quest that is the earned grade, based on all completed course element(s). If the course outline specifies that the missing coursework is required to pass the course, the lesser of the earned grade or 4% less than the passing grade will be posted to Quest.